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Returns & Exchanges

 

Please carefully review the refund policies prior to making a purchase as we do have limitations on what can and cannot be returned. If you have any questions or concerns prior to purchase please reach out to hello@laneandco.ca so we can help and ensure you have all of the information you need. Below you can read about our return policy in more detail. We understand that ordering online can be a bit tricky, especially with investment pieces so we encourage you to carefully review all of the details and use a measuring tape to ensure you have a clear understanding of what you are ordering. 

Overview

All small decor items, whether courier shipped or purchased in store may be returned for a refund of the merchandise total within 14 days of delivery and must be in. The product can be returned in store or shipped back to our Dartmouth location. After the product is received and inspected we will refund the full purchase price excluding the original shipping cost. For more details, please review the shipping details below.

Returns of mid sizes items (including but not limited to lamps, ottomans, poufs, rugs, side tables, dining chairs) are subject to a 15% restocking fee and the original cost of shipping. A refund or store credit will be issued for the full amount, less the original shipping fees. Returns will be issued within 24 hours after the item has been received and inspected. Refunds often won’t show on your account for 5-7 business days. 

We do not accept returns on textiles such as bedding (sheets, duvet covers, pillow cases, etc.), Towels (Face, hands, bath, etc.), Personal hygiene products (soaps, lotions, oils, etc.) Clearance items or sale items discounted at 25% or more. 

We do not accept returns on any large items weighing over 50lbs  including but not limited to sofas, arm chairs, dining tables, coffee tables, console tables, artwork, bookshelves, media units. Nor do we accept any returns on any hardwired lighting that has been installed or has had its wires cut due to the nature of the product and all of its components. 

Return Shipping

If you choose to return an item, return shipping is your responsibility and the initial shipping costs will be deducted from your total refund amount. Items must be in their original packing or state to be eligible for a refund. Keep in mind that actual shipping costs will often be much higher than what we charge customers so it is recommended that you get an estimate from your freight carrier of choice before shipping. Please email us at hello@laneandco.ca prior to shipping for return approval. 

Final Sale

All hardwired lighting fixtures that have been installed or have had their wires cut are final sale. All custom or made to order furniture or art work is final sale and cannot be cancelled after 24hrs of purchase. Aside from a severe product defect, freight shipped items including sofas, beds, dining tables, bookcases and any furniture over 50 lbs are final sale.  We suggest that you measure accordingly before ordering. 

Floor models, clearance items, or any item receiving over a 25% discount are final sale. 

Manufacturer Defect and Damaged Items

Any defects and/or damages must be inspected and approved within the first 48 hours of receiving the item. Any defect claims occurring over time are only available within the first 6 months after receiving the item, after that we can no longer guarantee a replacement or credit for the item. Any items made out of natural materials such as marble or wood have natural variations and any imperfections are not considered defects.