Frequently Asked Questions
How much is shipping?
Shipping costs are calculated at checkout. We offer flat fee shipping based on the product categories you are shopping from. Shipping will be anywhere from $28 to $200 dollars.
Who can I contact regarding an online order?
Any online order questions can be directed to the Lane & Co. team at email@example.com or by phone at 902-406-5263
What currency are your products listed in?
All products are listed in CANADIAN DOLLARS and are inclusive of HST. Please note, we currently only ship to Canadian addresses and prices are subject to change at any time.
When will my card be charged?
Your card will be charged in full at checkout.
Are all the items on your website stocked in your showroom?
No. We do our best to ensure all small decor items are stocked but only select furniture, lighting, rugs and artwork can be displayed in our showroom. If you have a question about a specific product and whether we have it in the showroom on display, please contact us.
How long will it take to process my order?
Any in-stock items in our store ship within 3 business days. The majority of our large furniture items ship directly from the manufacturer. If you order multiple items, there may be different arrival dates for each item. Since each item and manufacturer will have different shipping and lead times we will contact you within 48 hours of placing your order to give you an approximate arrival date. If you have any questions prior to ordering don’t hesitate to contact us.
I received my tracking number but it is not working
Please allow 2-3 business days for your tracking information to be updated. Often, tracking information is sent when the label is created but needs time for the item to leave the warehouse.
Do you ship internationally?
Not at this time. Currently we only ship within Canada.
Can I cancel my order?
Once you place your order, you have 24 hours to modify or cancel your order. After 24 hours any custom made orders are not eligible for cancellation. Please refer to our return policy for additional details.
Can I combine coupon codes?
Only one discount code can be applied per order.
Where are your products made?
We source products from many different suppliers around the world. If you would like to know the origin of a specific product please contact us to find out.
The product name on the box doesn’t match what I ordered.
Since we source products from many different suppliers names can often be repeated between them. In order to avoid any confusion we will often rename products on our website to be unique to us.
What if my order arrives damaged?
We strive to ensure that your product arrives in perfect condition but sometimes packages can get damaged in the shipping process. If your item is being delivered with an oversized carrier, please be sure to thoroughly inspect your item before signing for the delivery and note any damages or defects on the receipt with the carrier. You must notify us of any damages or defects within 48 hours of delivery. After 48 hours we cannot accept a return.
Any custom, made-to-order items are considered final sale and cannot be cancelled, returned or refunded unless damaged upon receipt. Custom, made-to-order items can include any items where you selected the fabric, colour, upholstery, finish, material, size and/or configuration.
What if I want to return an item?
If for any reason you are not satisfied with your purchase, we will be happy to complete an exchange or refund within 7 days of delivery. Products must be re-sellable, returned in the original packaging and state. Lighting fixtures that have been installed or have had their wires cut are not eligible for a refund. Sofas and furniture over 50 lbs are considered final sale except in the event that the product was received with severe defects. Any custom orders, floor models and clearance items are considered final sale. You will be responsible for any applicable delivery fees and any initial shipping and freight costs are non-refundable will be deducted from your total refund amount. Please refer to our return policy for additional details